We are currently experiencing delays in order processing due to high demand and the ongoing situation in the region. Please rest assured that our team is working diligently to deliver your order as quickly and safely as possible.

If your order is delayed, we sincerely apologize for the inconvenience. Please be assured that your order will be delivered, even if there is a slight delay. Our team is working hard to process and dispatch orders as quickly as possible. You can check the latest status in the “My Orders” section or contact our customer support team for further assistance.

The invoice is usually sent to your registered email address after your order is confirmed. You can also view and download your invoice from the “My Orders” section in your “My Account” page after logging into your account.

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk folder. To ensure emails reach you, add the domain emifood.com to your safe senders list.

Yes, you can change the shipping address before the order is dispatched. Please contact our customer support team as soon as possible to update the address.

No, our courier company do not offer the service to deliver on weekends currently.

We apologize for the confusion. Please contact our customer support team immediately with your order number, and we will investigate the issue with the delivery partner and assist you accordingly.

Orders can be canceled before they are shipped. In exceptional cases, cancellation after delivery may be considered, subject to management approval.

If your order is canceled after payment, the refund will be processed to your original payment method or bank account within 7 working days.

You can track your order from the “My Orders” section under “My Account”. You will also receive tracking updates once your order is shipped.

If you are unavailable at the time of delivery, our delivery partner will contact you to reschedule the delivery.